Voice broadcasting is a software which gives you the solution of modern problems of the new technical era. All major organizations of the society like government organizations, call centers, business communities and much more use this software to maximize their approach to a maximum number of people.
Through it, you can make outbound calls and connect with a numberless people in one time. Those who use it possess the ability to contact member, constituents, subscribers, customers or employee immediately. It’s also used by the government during emergency situations and is known as the emergency notification system.
Now, we are going to mention some points which will prove that voice broadcasting is really a tremendous communicating tool for your call center.
Personalize your call:
As compare to written messages like E-mails and SMS, voice broadcasting is more personalized and heart touching to your customers. If you select to be informal in your communication with your customer then choose voice broadcasting.
Its voice actor will make such voice which will make your customer close to you. Similarly, if you need to present an image of close-fitting professionalism, it’s simply attained with the accurate calligraphy and voice.
- Timeout features and call control options
- Touch-phone response control for both parties
- Bulk message blast with low flat rates
- Comprehensive online reporting and call management
- Professional voice over talent for on hold message voice overs
Economical in price:
The budget of a call center is usually very limited and to call your customer might be costly and affect your budget badly. The best way to control your expenditures is to have voice broadcasting software in your call center to communicate with your customers in a cost effective way. There are examples of voice broadcasting software like Avatar Dialler, are more reliable and cheap.
A vast number of an audience:
You can communicate with a huge number of customers only in one click. You have to only record a message and set a list of recipients then only click a button and convey that message to all your recipients.
It not only cheap in rates but also gives you better communication with a big number of people in no time. In simple words, we can say that voice broadcasting is cost effective + time-saving software.
- Broadcast messages to either individual or to answering machines and individuals with different messages.
- Voice blast messages to millions of households
- Call transfer to live agents with intelligent call routing
- Remote call transfer through dial out
Consistency in services:
Consistency in voice, messages and services is the main concern of the customers of any business. Voice broadcasting offers you consistency in voice, mode and services. It conveys messages to your customers in an effective way and let your customers supposed to be best representatives in the market.
Political groups and nonprofit business:
Political groups and nonprofit businesses both can get profit extremely from Voice broadcasting. These groups have a need to extent bulky aggregates of people in as petite time as possible with their messages.
There is also the option of recording your own specialized message in your own voice, which advances to a personal contact with a standpoint devotee.
Upturn your sales:
Voice broadcasting is the software which can lead you to reach all type of your customers. As some customers cannot read because of illiteracy or blindness factor. Voice broadcasting convey your message to them easily and they can understand it.
By this, you can increase your sales to all types of your customers. Everyone can listen to your message, understand it and let you collect the admirations of your customers in the form of more sales and big profits.
- Customized touch-phone responses
- Database access and update
- Text To Speech Data Conversions
- Email notification of call results or voicemail
- Remote database access with XML Pull
Automatic redial missed numbers:
Sometimes your agents miss the calls when they are on other call and forget about it. But those call centers which have voice broadcasting software in their setup do not miss any call. Because it redials the missed call immediately when the agent get free from current call.